Warranty
Two-year limited warranty
Every Nagomi device is covered against manufacturing defects for two years from the date of delivery.
What's covered
- The device stops charging or holding a charge through normal use
- A massage mode, LED mode, or button stops working
- The waterproof seal fails through normal shower/dry use (IPX7-rated conditions)
- Any component (kneading head, housing, USB port) fails through ordinary handling
If any of this happens within the two-year window, we replace the device at no cost to you. One email is all it takes.
What's not covered
- Physical damage from drops, impacts, or being stepped on
- Water damage beyond the IPX7 rating (fully submerged for more than 30 minutes, submerged deeper than 1 metre, or exposed to hot water above 40°C / 104°F)
- Damage from attempting to open the housing, replace the battery, or otherwise modify the device
- Loss or theft
- Cosmetic wear (scratches, colour fading, marks from normal use)
- Devices resold on secondary markets (warranty is non-transferable and applies to the original purchaser only)
How to make a warranty claim
- Email us at hello@nagomihair.com with your order number, a short description of what's wrong, and a photo or short video if possible (helpful, not required).
- We reply within one business day with next steps. In most cases we can ship a replacement without waiting for the original to come back.
- Return shipping is free — we email a pre-paid label if needed.
Questions?
Reach us any time at hello@nagomihair.com.