Returns

The 30-day sleep-on-it trial

You have 30 days from the moment your Nagomi arrives to decide whether it earns its place on your nightstand.

If it doesn't — for any reason — email us within those 30 days and we'll take it back. No shipping fees, no restocking charges, no explanations required. We built Nagomi as a quiet ritual, not a hard sell, and we don't want anyone paying for something they aren't using.

How the return process works

1. Email us at hello@nagomihair.com with your order number and a one-line note (“didn't work for me” is enough).
2. We reply the same business day with a pre-paid return label. Print it, or we'll email a QR code you can show at the post office.
3. Drop the device off at any USPS or authorized carrier location.
4. Your refund lands in your original payment method within four business days of us receiving the device back.

What we ask you to send back

Just the Nagomi device itself. You can keep the USB-C charging stand, the linen pouch, and the printed ritual guide — those are our gift to you either way.

The device does need to be in workable condition. Cosmetic wear (light scratches from normal handling) is fine. Physical damage from drops, water exposure beyond IPX7 rating, or attempts to open the housing may reduce your refund amount at our discretion — but this is rare and we always email you first.

Beyond the 30 days

After the 30-day trial window closes, your Nagomi is covered by our warranty (see Warranty) for two years against manufacturing defects.

Questions?

Any confusion or friction, email hello@nagomihair.com. We're a small team and we read every message.